Job Description

Location: Santa Barbara Professional Center -224 Santa Barbara Blvd Cape Coral FL 33991

Department: Patient Business Office

Work Type: Full Time

Shift: Shift 1/ 8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate: $31.15 - $42.04 / hour

Summary

Lee Health is seeking an experienced and results-oriented Manager of Facility-Based Accounts Receivable to lead payer-specific hospital accounts receivable operations and drive timely, accurate, and compliant reimbursement. This position provides direct leadership to Accounts Receivable Supervisors and their teams while developing strategies to improve cash collections, reduce AR days and denials, and optimize reimbursement. The Manager oversees assigned payer portfolios, monitors AR performance and reimbursement trends, and ensures timely resolution of denied, rejected, underpaid, and unpaid claims. Key performance indicators include AR days, aging, cash collections, denial rates, productivity, inventory, and first-pass resolution. The Manager will coach and develop supervisory staff, establish performance expectations, promote accountability and employee engagement, and identify opportunities for process improvement. The role also partners closely with Revenue Cycle leadership and departments including Patient Financial Services, Patient Access, HIM, Coding, Contracting, Compliance, Clinical Services, and Information Technology to resolve issues and improve revenue cycle performance.

Key Qualifications:

Strong hospital or healthcare revenue cycle experience.

Expertise in facility-based AR, payer follow-up, reimbursement, and denials/appeals.

Knowledge of Medicare, Medicaid, commercial, and managed care payer processes.

Experience with AR aging, cash-flow management, and revenue cycle analytics.

Demonstrated leadership experience managing supervisors and developing high-performing teams.

Strong problem-solving, root-cause analysis, and process improvement skills.

Experience using Epic work queues, reporting tools, dashboards, or similar revenue cycle technology.

Strong understanding of payer regulations, compliance requirements, and filing deadlines.

Excellent communication and cross-functional collaboration skills.

Proven ability to use performance data to drive accountability, operational improvements, and financial results.

Requirements

Education: Associates degree in business administration or related field required. A combination of one of the following professional certifications and experience may be considered in lieu of degree: Certified Revenue Cycle Professional (CRCP-I) or Certified Healthcare Financial Professional (CHFP) (HFMA) Certification combined with an additional 4 years of qualifying experience.

Experience: A minimum of 4 years experience in large multi-campus health systems with extensive knowledge of all revenue cycle functions, compliance and healthcare regulations. Two years management experience required. Epic experience required.

Certification: N/A

License: N/A

Other:

US:FL:Cape Coral

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