Job Description
P R I M ARY P UR P OSE OF JO B The Consumer Loan Processor I position is responsible for coordinating the flow and origination of primarily consumer loan documents with the Consumer Loan Officer and providing excellent customer service to loan applicants and all customers.
E SS E NT I A L F UNC T I ONS AND P E R F OR MA NCE AR E AS - Oth e r du t i e s may be ass i gn e d - Maintains a good working knowledge of current MA Bank consumer loan products and services, as well as corresponding bank policies, procedures, and processes.
- Remains current on regulations affecting MA Bank consumer loan products and services by attending department trainings as required.
- Assists customers with customer service issues; loan transactions, and basic loan administration questions.
- Ensures department interaction with loan applicants and customers occurs in a positive manner effectively communicating loan terms etc.
- Assembles documents for primarily consumer loan files; ensures documents are ordered and obtained in a timely-fashion in order to complete loan closings on-time and in compliance with lending regulations; contacts insurance companies, reporting agencies, government agencies, etc. as required.
- Coordinates with Loan Officer to ensure loan files contain accurate documentation; checking documents for proper vesting legal descriptions, financial calculations, closing dates and signatures; composing and sending written correspondence to customers.
- Monitors uploading and funding of consumer loans to the core system after loan closing; ensuring accurate transfer of data.
- Conducts loan closings under the direction of a Loan Officer.
- Completes file maintenance to customer information files and account files.
- Processes primarily consumer loan payments but may process commercial loan payments and advances as needed.
- Monitors answering of telephone, email, fax & written inquiries concerning loan processing and information
ADDITIONAL JOB DUTIES - Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
- Promotes other bank products by staying current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs.
- Complies with bank operations and security policies and procedures.
- Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing workspace for efficiency and appearance; reporting malfunctions of computers and other equipment.
- Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats
- Maintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions.
- Other duties and responsibilities, as assigned.
K NOWL E DG E , S K I LLS, AND A B I L I T I E S - Basic knowledge of financial lending standards, principles and practices including proficient understanding of lending calculations (APY, APR, amortization, etc.)
- Proficiency with lending software including Onboard Loans Lending Platform or comparable web- software. Ability to produce and maintain accurate lending documents pursuant to the government and banking compliance requirements
- Ability to apply and adapt established methods to guide and direct the bank loan processing and administration practices
- Ability to recognize and seeks assistance as needed with unusual transactions and compliance issues and apply standards set by various regulatory entities.
- Ability to identify and recommend improvements in loan processes and administration.
- Proven ability to ensure that all assigned department tasks/projects are fully implemented and completed in a timely and professional manner.
- Experience working with Microsoft Office including proficiency in Word and Outlook and good working knowledge of Excel.
- Experience working with Adobe Acrobat and electronic signature software products, such as, DocuSign and E-Sign.
- Strong attention to detail and ability to minimize errors in work.
- Strong verbal and written communication skills.
- Ability to exercise discretion and independent judgement within established parameters.
- Ability to utilize strong time management and planning skills to meet position deadlines.
- Proven ability to work well in a team environment.
- Ability to complete daily tasks with general supervision or oversight.
- Ability to establish and maintain effective working relationships with staff and other employees.
- Perform other related work as assigned.
E DUCA T I ON, TRA I N I NG AND E X P E R I E N C E R E QU I R E M E NTS - High School Diploma or equivalent required
- Some college experience preferred.
- Some banking experience with loan support and/or loan processing preferred.
P HYSICAL CON T E XT AND WORK E NV I RON M E NT | Physical Requirements | Percentage of Work Time Spent on Activity |
| 0-24% | 25-49% | 50-74% | 75-100% |
| Seeing: Must be able to see to read documents/reports/floor plans, use computer and drive a personal vehicle. | X |
| Hearing: Must be able to hear well enough to communicate with branches, coworkers and general public. | X |
| Sitting: Must be able to sit for long periods of time. | X |
| Standing/Walking: Must be able to move about the work area. | X |
| Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and check equipment. | X |
| Lifting/Pulling/Pushing : Must be able to lift 20 pounds with or without reasonable assistance. | X |
| Driving: Must be able to drive locally for work-related assignments. | X |
| Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices. | X |
T h e w o r k e nv i r on m e nt i s usu a l l y a w e l l - li g h t e d , e nv i r on m e n t a l l y c o n t r o ll e d i ndo o r environment w i t h consent moderate l e v e l of n o i s e . Position may require limited travel for work assignments or training purposes.
MA BANK BENEFITS - ESOP -Share in the bank's long-term success and growth through our employee stock ownership plan.
- Health Coverage - Medical, dental, vision, life and disability insurance to support your well-being.
- Family Focused - Generous paid maternity and parental leave policies, paid time off that grows with tenure, and federal holidays help you balance work and life.
- Career Development - Tuition reimbursement, ongoing training, and opportunities to grow your career.
- Volunteer Time - Paid volunteer time so you can support the causes that matter most to you.
- Culture & Perks - Logo wear reimbursement, collaborative teams, and a workplace grounded in integrity, service, and community.
Job Tags
Full time, Work at office