Job Description

Paola's Delights is a family-owned bakery looking for a friendly, dependable, and hardworking team member to join our staff. Join a warm, family-run business where customer service, teamwork, and quality matter. We value dependable employees who enjoy creating a positive experience for every guest. Schedule & Availability

• Hours: Part-Time (Approx. 25-30 hours/week)

• Shift Details: Rotating weekly schedule based on bakery needs and operating days.

• Availability Required: Wednesday through Sunday, 6:00 AM to 12:00 PM (including mornings, weekends, and holidays as needed).

• Greet guests warmly and engage with professionalism, hospitality, and a sense of urgency to deliver an exceptional guest experience.

• Operate POS system (Shift4) to accurately take guest orders and process transactions efficiently.

• Assist customers with placing bakery and beverage orders, anticipating guest needs proactively.

• Package customer orders carefully, accurately, and efficiently.

• Ensure all drinks and bakery items are delivered promptly, maintaining consistent quality and presentation standards.

• Master the preparation of coffee, espresso, matcha, teas, and specialty drinks with efficiency, warmth, and precision.

• Follow recipe guidelines, portion standards, and presentation rules consistently for all drinks.

• Calibrate, clean, and maintain espresso machines, grinders, and brewing equipment daily.

• Maintain product freshness, quality control, and support menu updates or seasonal drink offerings.

• Maintain a clean, sanitized, organized, and visually appealing front counter, beverage station, and work area throughout the shift.

• Restock supplies, keep prep areas fully stocked, and assist with daily bakery tasks as needed.

• Perform opening, mid-shift, and closing duties per daily checklists.

• Follow health, safety, and sanitation regulations in accordance with local, state, and company standards.

• Assist in maintaining accurate inventory and communicating supply needs to management.

• Collaborate and communicate clearly and positively with fellow team members and management to ensure smooth service flow.

• Support and uphold brand values, aesthetic, and a welcoming guest service culture.

• Multitask efficiently in a fast-paced environment while contributing to a positive, growth-minded workplace environment.

• 1+ year of customer service experience required .

• 1+ year of barista or café experience required (making coffee, espresso, matcha, or similar beverages); hospitality background strongly valued.

• Passion for coffee, hospitality, and creating memorable guest moments.

• Friendly, welcoming, punctual, and accommodating personality.

• Strong multitasking, time management, and communication skills with the ability to work calmly under pressure.

• Flexible availability for rotating weekly shifts, including mornings, weekends, and holidays.

• Able to stand and walk for extended periods during a shift.

• Ability to lift and carry up to 30 lbs as needed for stocking and daily operations.

• Repetitive physical motion required for grinding, tamping, steaming milk, and pouring beverages.

At Paola's Delights, you're not just taking orders—you are an essential part of our community. If you love coffee, take pride in your craft, and want to work in a supportive, family-centered atmosphere, we’d love to meet you!

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